Support


Support Centre

We are renowned for having the best support in the industry. Our Support Centre is manned by technical professionals whose sole responsibility is to answer support calls. With us you deal direct and don't have to liaise with a reseller or call centre.




Ticket
 


Contact our support team


We want to help you finish the job on time - every time. Our Support Staff are available to help registered users:

Mon - Thur  08h00 - 17h00 (GMT+02:00)
Fri  08h00 - 16h30 (GMT+02:00)

In the unlikely event that they are unable to assist, our programmers are available to answer questions.
 


contact+27 21 7011850   (International)
 
contact0860 101 999   (SA only)
 
contactsupport@knowbase.co.za
 
contactLog a support ticket
 




SOFTWARE UPDATES

Make sure your current version is up to date. Civil Designer is continually evolving in response to requests and trends in the industry. Our Subscription ensures that you receive the latest updates and new versions:
View updates >>

TECH TIPS

Our Support Centre often releases video and tech tip tutorials. Our tutorials and tech tips are detailed step-by-step guides on how to complete common design tasks:
View Tech Tips >>

REMOTE DESKTOP

We have extended our support services to include remote desktop sharing. This allows our Support Consultants to view or share your designs while resolving your query or questions.
Download remote viewer >>

DONGLE DRIVER

If you are experiencing any problems making your PC read the software dongle, you may need to install the latest dongle driver. View the Civil Designer updates page to download the latest dongle driver.
Go to the updates page >>
 
 
What your annual subscription gives you

Platinum level for a fraction of the cost of your software
We are renowned for having the best support in the industry. When you come on board we automatically give you an annual subscription. After this period you will have the opportunity to renew this annual contract with us to get the following benefits:

SUPPORT BENEFITS

Telephonic Support *
Email Support *
Remote Support
Onsite Support **
Tech Tip Tutorials
Workshops
User Group Meetings
Visits To Your Office

SOFTWARE BENEFITS

Current Version Upgrades
Free Copy of New Versions ***
Development Requests ****



* Unlike other software developers or resellers, we don't charge you extra or limit you to a specific amount of hours only! We will call mobiles as well as landlines for callbacks.

** This does not include training in the use of the software, but we are happy to help with minor questions or issues. For training, please see our training page.

*** Since the release of our 2010 versions, we will be releasing a new version of our software every year with more functionality and features to speed up your design time. Release date during the year may change.

**** All development requests are passed onto our development team and assessed in terms of importance.
 

EXTRA BENEFITS

We provide you with a marketing opportunity by publishing your project success stories in the country’s top trade journals, online and through our newsletter as part of our promotion strategy.
 


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